Terms and Conditions

General Terms and Conditions LIFESTREAMPHARMA s.a.

These are our terms and conditions. These, together with the references they contain, apply to every agreement that we, LIFESTREAMPHARMA, enter into with you. If you have any questions, do not hesitate to contact us via orders@lifestreampharma.com or by post: Lifestreampharma s.a., Rue Jules Bordet – Zone C, B 7180 Seneffe. You can also reach us on telephone number +32 (64) 66 50 92. We have the right to change these terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

Article 1 – Products

We sell products at a dry mouth, such as Mouth Gel, Mouth Spray, and Mouthwash.

Article 2 – Registration

You must register to order a product. You must provide us with your personal details for this. You must enter this personal information truthfully and it must be up to date. We protect your personal information well; see also our Privacy Statement on our website. Use a strong password for your account and never give your password to others. You are responsible for any misuse of your account (for example: if someone else places an order with us with your password).

Article 3 – Payments

The (total) price of the products is indicated in our webshop. You can pay in our webshop with IDeal. The shipping costs are for your account, unless you order above the minimum order amount (250,00€) for free delivery.

Article 4 – Deliveries

We deliver your product to the address you specified when ordering. You can no longer change the address if we have already sent the package. GLS is responsible for distribution. We do our best to deliver the order within 1 – 4 business days. If the order is delayed, we will inform you accordingly. We guarantee that you will receive the order within 4 working days after confirmation of the order. If this is unsuccessful, you can request us to (a) immediately refund the amount you have paid for the product or (b) to send a replacement product (of equal value).

Article 5 – Return

Returns of merchandise are accepted only under conditions and after agreement on our part. Contact, info@lifestreapharma.com.

Article 6 – Liability

We are not liable for damage caused by the use of a product. This does not apply if that damage was caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case be the maximum amount of the ordered and paid product.

Article 7 – Intellectual Property Rights

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or we manage with the permission of the owner). Your use may not infringe on this.

Article 8 – Complaints

If you have a complaint about the implementation of the agreement, please let us know. For this you can use the contact form on our website or else send your complaint by e-mail (described as quickly and as fully as possible) to orders@lifestreampharma.com. We will process your complaint as quickly as possible, at the latest within 3 working days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 3 working days and let us know when we expect a substantive response. If we cannot resolve the complaint between ourselves, a dispute will arise that falls under the dispute settlement procedure.

Article 9 – Dispute settlement

Belgium law applies to these general terms and conditions and the agreements that we conclude with you. In the event of a dispute, the court in Charleroi (BE) has jurisdiction.